Brannif

A brief blast from the past.  On my flight out of Green Bay tonight there was a wonderful chap in the cabin tonight, Edward.  Very friendly, had his passenger names memorized, offered us drinks while we were boarding, shook our hands and thanked us for flying with Northwest.  So it begged the question, was this just Edward or part of Northwest's impending front-line training to improve customer satisfaction.  Edward explained it was just him :(      It goes back to the days when he was trained as a Purser when they that role at Braniff's.